SHIPPING – jessica soltis

SHIPPING

ALL SHIPPING

Method

Cost

In-Transit Time

Standard Domestic Shipping

$5.99

3 - 7 Business Days* 

FREE Domestic Shipping

 (Orders Over $60.00) 

FREE

3 - 7 Business Days*  

Standard International Shipping

$19.99

5 - 7 Business Days*

FREE International Shipping (Orders Over $75.00)

FREE

5 - 7 Business Days*

   

** In-Transit Time - Does not include standard processing time of 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table" on our Shipping Policy Page

*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

1. I received a damaged item, what should I do?

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (info@jessicasoltis.com) along with a description of the damaged item and your order number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

2. Do you ship internationally?

JessicaSoltis.com is proud to service our Sequinistas and Sequin Gawds from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction.

In some instances, delivery may be delayed depending on your country's customs. Jessicasoltis.com and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Jessicasoltis.com does not cover additional customs fee charges. Jessicasoltis.com is not responsible for applicable customs fees, import duties, taxes, or any other charges. 

3. How do I know that my package has shipped and on its way?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our office, you will receive a second email with tracking information for your shipment. 

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our office. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.