All returns will be refunded via store credit in the form of an E-Gift Card. You will be responsible for covering the shipping costs to return your item(s). Items must be sent back within 14 days of the delivery date. Items must be unworn, unwashed, and have original tags attached. Please allow 5-7 business days for us to process your return once it is received by our office. JessicaSoltis.com is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.